FAQs:

Yes. Randomly selected households from across the study area will receive letters from the City inviting them to participate in the survey online. Residents of the City of Kingston will receive a letter signed by Mayor Bryan Paterson. About 3,300 households will be surveyed, as well as 500 individual post-secondary students.

For questions about transportation research in the City of Kingston, including this survey, please e-mail the City at hts@cityofkingston.ca.

Canada-based research firm R. A. Malatest & Associates Ltd. will conduct the survey on behalf of the City of Kingston.

The survey period takes place between September and December of 2024.

Participation in the survey is voluntary yet important! Only a limited number of households are invited to join the study, so the few minutes you take to participate will have a big impact. By representing your community, you will ensure that your survey accurately portrays travel patterns for residents of your area.

The survey will collect information about your household, members of the household and trips they made the previous weekday.

Types of questions are listed here.

The information gathered by the survey will help the City better understand residents' current travel patterns, transportation choices and trip purposes. Your responses will be combined with other responses in your area and the results will be used to help plan the future transportation system and services required for our City.

Households are randomly selected from a survey area that includes the entire area of the City of Kingston. A random sample of post-secondary students at Queen's University, St. Lawrence College and the Royal Military College will also be invited to participate.

Online, the survey takes 10 to 25 minutes or more depending on your household size and number of trips.

Yes, residents who do not travel are just as important as those that do. Your survey answers will help build a snapshot of the travel patterns of the population as a whole, including people who did not travel on the day for which travel information is being provided. Your participation will ensure the survey reflects the make-up of the general population.

Yes. To make an appointment to be interviewed please phone <R. A. Malatest & Associates Ltd.. Please leave a voicemail that includes the date and time as well as your household's secure access code, found on the advance letter.

In mid-October, some households in areas with low response rates may be contacted by Malatest by telephone. Malatest may also follow up with some households who already completed surveys to clarify their answers.

Yes. Click on the survey login button to begin your survey. The survey can be accessed by entering the household's secure access code found on the advance letter.

If you have received a survey invitation and are unable to complete the survey, please phone 1-855-412-1935 or e-mail the City at hts@cityofkingston.ca and we will arrange for assistance to ensure that you are able to participate.

Surveys can be completed online in English only. Surveys may be completed by phone interview for other languages. If you have received a survey invitation and are unable to complete the survey, please phone <R. A. Malatest & Associates Ltd. and we will make all efforts to arrange for assistance to ensure that you are able to participate.

1. You may choose to fill out the survey online by signing in on the home page using the secure access code provided on the first page of the letter you received. If you begin the survey online and require assistance, we also provide phone-in support between 9:00 a.m. and 9:00 p.m. on weekdays, 10:00 a.m. to 6:00 p.m. on Saturdays and 12:00 p.m. to 6:00 p.m. on Sundays at 1-855-412-1935.



2. You may also choose to give us a call at 1-855-412-1935 during those same hours and one of our professional interviewers will be happy to conduct the survey with you over the telephone.

You will know that you have contributed to a vitally important research study. The last survey was conducted 5 years ago, and travel patterns have shifted since then, so your contribution makes a difference!

Participation in this survey is voluntary. The collection of personal information in connection with the survey is being undertaken pursuant to Section 11 of the Municipal Act, 2001 and in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Data collected through this survey will be used by the City of Kingston for future transportation and land use planning purposes. It may not be accessed or used for other purposes except as required by law.

Any personal information obtained from each household through the survey is processed, stored, and used in a form that does not permit any particular household to be identified.

Your contact information will not be shared with anyone for any purpose outside of this survey.

Click here for more information on how your privacy is protected: Privacy Statement.